Refunds, Cancellation & Delivery Policy

Last updated: 2 July 2026

1. Delivery (digital only)

• SharoX is software — there is no physical shipping.
• The installer can be downloaded immediately from our website / the link we provide.
• Your licence key is delivered digitally by email (and/or shown on the payment confirmation page) — normally instantly, and in any case within 24 hours of successful payment confirmation.
• If you do not receive your key within 24 hours, email [email protected] with your payment reference — we will resolve it on priority.

2. Try before you buy

Every customer gets a free, fully functional 10-day trial of SharoX on their own computer before purchasing. Please use the trial to confirm the Software meets your needs — this is why our refund policy below is limited.

3. Refunds

• Once a licence key has been issued, the purchase is final and non-refundable, since a full free trial was available before payment and a machine-locked key has been generated for your PC.
• Full refund is provided in these cases:
  • Duplicate payment (you were charged twice for the same order).
  • Payment was debited but no licence key was issued to you within 48 hours, and we are unable to issue it.
• Approved refunds are processed to the original payment method within 5–7 business days of approval.

4. Annual subscription & cancellation

• The annual subscription (₹18,000 + 18% GST/year) is required from the 2nd year to keep using the Software. There is no auto-debit; you renew manually each year.
• To "cancel", simply do not renew. If not renewed, a 15-day grace period applies after expiry, after which the Software stops opening until you renew. Your data is never deleted — it stays on your computer and is available again once you renew.
• If a renewal was paid by mistake, contact us within 7 days of payment — if the renewal key has not been used, we will refund it in full.

5. How to request a refund

Email [email protected] from your purchase email with your payment reference (order/payment ID) and the reason. We respond within 2 business days.

6. Contact

MokshX Private Limited
C-403, Zee Corporate Park, Vile Parle East, Mumbai – 400057, Maharashtra, India
Email: [email protected]