Refunds, Cancellation & Delivery Policy

Moksh PDF Editor

Refunds, cancellation and delivery for Moksh PDF Editor · last updated: 12 October 2026

This part covers licences for Moksh PDF Editor bought from MokshX Private Limited: Pro (one-time or 1 year), the AI Pack, AI Updates, Pro + AI Pack, Business packs and the Exam Pass. The SharoX policy above does not apply to them.

Online payment is not open yet. Until it opens, licences are bought by email to [email protected]: we reply with UPI or bank-transfer details and a GST invoice. This policy applies to those purchases in the same way.

1. Delivery (digital only)

• Moksh PDF Editor is software — there is no physical shipping. The installer is a free download from mokshx.net/pdf-editor.
• Purchases by email: once your UPI or bank-transfer payment is received, we email your licence key, usually within one working day.
• Online purchases (once online payment opens): your licence key is shown on the payment page as soon as the payment is confirmed, and is emailed to you with the GST invoice — normally instantly, and in any case within 24 hours of payment confirmation.
• Business packs: keys for PCs whose request codes you send us later are normally issued within one business day of receiving the codes.
• AI Pack: the AI models are downloaded inside the App after activation; the App shows the size of each model before it downloads it.
• If you do not receive your key in that time, email [email protected] with your payment reference (the Razorpay payment ID, or the UPI or bank-transfer reference) — we resolve it on priority.

2. Try the free version first

The free version of Moksh PDF Editor is the same program as the paid one and has no time limit. Please use it to check that the App installs, opens your files and runs well on your PC before you buy.

3. 7-day refund: one-time purchases and yearly plans

For Pro (one-time or 1 year), the AI Pack, AI Updates and Pro + AI Pack, you can ask for a full refund within 7 days of payment if:

• you have not activated the key — no questions asked; or
• the App does not work on your PC — for example it does not install, start or activate, or a paid feature fails. Please write to us first so that our support can try to fix it; if we cannot make it work, we refund in full even if the key was activated. As long as you contacted us within the 7 days, the time we spend trying to fix the problem does not count against you.

A change of mind after the key has been activated, and requests made more than 7 days after payment, are not covered (except in the cases in section 6). When a purchase is refunded, its key is revoked: it is added to our signed revocation list, and its paid features stop working once the App next goes online. Please deactivate it and stop using it.

4. Exam Pass

• An Exam Pass is not refundable once it has been activated.
• If you have not activated it, you can ask for a full refund within 7 days of payment (its validity period).

5. Business packs

• Within 7 days of payment, we refund the keys of a Business pack that have not been activated (including keys not yet issued), pro rata: the pack price divided by the number of PCs in the pack, for each such key. For example, if one key of a 3-PC pack has not been activated, you get one third of the pack price back.
• If the App does not work on one of the pack's PCs, section 3 applies to that PC's share.
• Refunded keys are revoked; the rest of the pack keeps working.

6. Always refunded in full

• A duplicate payment (you were charged twice for the same order).
• A payment that was debited but for which no licence key was issued within 48 hours, when we are unable to issue it.

7. Cancellation and renewals

• There are no subscriptions and no auto-debit. Pro (1 year), AI Updates and the Exam Pass end on their own; to "cancel", simply do not buy again.
• You can cancel an order before its key has been issued (for example a purchase arranged by email) and get a full refund.
• After the 7-day window, unused time on a yearly plan is not refunded.
• When a plan ends, the free version keeps working and your files are not touched.

8. How to ask for a refund

Email [email protected], if possible from the email address you used to buy, with:

• your payment reference — for an online purchase, the Razorpay payment ID, which starts with “pay_” and is shown on the payment page and in the emails about your purchase; for a purchase by email, the UPI or bank-transfer reference;
• the plan, and the licence ID if a key was issued;
• whether the key was activated, and, if the App does not work, what happens on your PC.

We reply within 2 business days.

9. How the money comes back

• Approved refunds of online payments are made through Razorpay to the original payment method (the same UPI account, card or bank account) within 5–7 working days of approval. Your bank may take a few more days to show it.
• A payment made for a purchase by email (UPI or bank transfer) is refunded to the account it came from, within 5–7 working days of approval.
• We refund the full amount paid for the refunded licence, including GST.

10. GST invoices and credit notes

• For every refund we issue a GST credit note against the original invoice — for the full amount, or for the refunded part of a Business pack — and report it in our GST returns.
• If your invoice carries your GSTIN and you claimed input tax credit on it, the credit note will be reflected in your GST records, and you may need to reverse the matching credit.

11. Contact

MokshX Private Limited
C-403, Zee Corporate Park, Vile Parle East, Mumbai – 400057, Maharashtra, India
Email: [email protected] · Purchases: [email protected] · Grievance Officer: [email protected]